Unhappy with your items?
If, for whatever reason, you are entirely dissatisfied with your purchase, you may return it to Gain Express Holdings Ltd. within twenty (20) days of the purchase date subject to conditions below. Report or contact us for claims on missing items or parts, items damaged in transit, and incorrect item delivery within two (2) business days of receipt of item.

Refunds & Credits
Refunds for returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product, we will credit the amount to your account. Please allow 5-7 days for the credit to appear on your account.

Exchanges
If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed.

Conditions
Please read all conditions below. If conditions are not met, Gain Express Holdings Ltd. reserves the right to refuse the return or to charge a restocking fee not less than 15%.

All returned or exchanged items must be in new condition and in their original box.

We may refuse your return or refund request if:

  • The item(s) is returned without an RMA form
  • The item(s) has no valid, readable serial number (if any), inluding but not limited to items with missing, damaged, altered, or unreadable serial numbers
  • The item(s) was returned without all original packaging and accessories, including the retail box, manuals, cables and all other accessories originally included with the item(s)
  • The item(s) exhibits physical damages or is dirty
Returns must be done within twenty (20) days after the purchased item has been received (unless specified) for replacement or full/partial refund, depending on what is agreeable to both parties. Please note that the RMA number will be used to guarantee that you have received your credit.

Returning an Item

All returned items must be in good and clean conditions with all original packaging and accessories. We reserve the right to charge a handling fee on all items returned to us for non-quality issues. Buyers will shoulder the return costs when returning an item for exchange. In turn, Gain Express Holdings Ltd. will bear the cost of shipping the item(s) to be replaced. Pack your item(s) and the RMA Form in the box and ship the return using the carrier of your choice. Be sure to include your RMA number with your merchandise. Please note that this RMA number will be used to guarantee you receive your credit.
If you received an incorrect item, you may:

  • Exchange it for the correct item; or
  • Return it for a full refund
Clear photos or videos of the item illustrating the problems or showing the damage should be provided when contacting our customer service or requesting a RMA.

How to Return Item(s)

STEP 1
REQUEST AN RMA (RETURN MERCHANDISE AUTHORIZATION) FORM.
You may request an RMA form via:

  • Live Chat Support found in at the lower-right corner of our website or you may click here.
  • Call our Customer Service via Skype (Skype ID: gainexpress)
  • Email us at info@gainexpress.com to request for an RMA Form
You will then receive return instructions and RMA Form by email. If you prefer a partial or full refund, you have options as to how to receive it:
  • Credit back to your Original Payment Method
  • Store Credit / Discount

STEP 2
PACK YOUR ITEM(S).

  1. Place your item in the original manufacturer's packaging.
  2. Place the original package into a shipping carton.
*Please do not place stickers or shipping labels on the original manufacturer's package.

STEP 3
SHIP YOUR ITEM(S).

  1. Write the RMA number clearly on the outer box.
  2. Print the label you received in the email and tape it to the carton.
  3. Ship the item(s) to a warehouse near you.

    Address

    Hong Kong (Main Office)
    Room 10, 8F, Block B
    Merit Industrial Centre
    94 To Kwa Wan Rd.
    To Kwa Wan
    Kowloon
    Hong Kong


    Address

    USA
    030 SUNSET LAKE RD,
    STE 202RD
    Newark
    19702
    Delaware
    United States


    Address

    UK
    V31 1 Ascot Road
    Watford, Hertfordshire,
    Hertfordshire
    WD20 8AL
    London
    United Kingdom


    Address

    France
    coe ltd chez sodexi,
    2 Rue des Voyelles, BP 12010
    95722 Roissy CDG Cedex
    95722
    France

    Address

    Australia
    339 Blackburn Road
    Burwood East
    Melbourne
    VIC3151
    Victoria
    Australia


    Address

    Germany
    Hugo-Junkers-Str.7
    Frankfurt
    Hessen
    60386
    Deutschland


    Address

    Canada
    Suite 259
    4936 Yonge Street
    Toronto
    19720
    M2N 6S3
    Canada


*We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

We will take care of the rest for you!
Once our Returns Department has received and inspected your return, your refund or exchange will be issued right away.

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