FAQs
   

Why should I create a geltd-vip account?
You can enjoy special discount to be our VIP member 

What can I do if I forgot my password?
If you’ve forgotten your password, click on “Forgot your password?” at the login page,  our system will send you a new password via email immediately. 
 
What are the payment methods accepted?
The payment method we accepted is PayPal generally. We also accept Western Union or wire transfer for B2B/wholesale orders. Please contact our B2B team for details. Order will be shipped to your shipping address, please make sure it is correct before payment.

How to pay by PayPal?
When you check out your shopping cart, you will leave our website and enter PayPal website. Login your PayPal account or create one if you don’t have. Just follow the instructions from PayPal and complete the payment process. After your payment completed successfully, you will return to our website and see your order done.

We offer a return for refund or exchange guarantee?
Ans : If you are not happy with your item, you may request a Return Merchandise Authorization (RMA) within the period of return (20 days after item received unless specified) and return the item for an exchange or refund depending on your situation and the type of item you purchased. Please refer to our Return Policy for details.

Can I use other payment method for B2B or wholesale orders?
In addition to PayPal, we also accept Western Union or wire transfer(T.T) for B2B/wholesale orders. Please contact us for details.