Frequently Asked Questions
Do I need to create an account to buy from your online store?
You can place an order without creating an account. However, signing up allows for a quicker checkout experience, and you’ll be among the first to hear about our newest promotions and exclusive offers!
What can I do if I forgot my password?
If you forgot your password, simply click the “Forgotten Password?” link on the login page and enter the email address associated with your account. You’ll then receive an email with a link to reset your password.
I want to be a dropshipper. How do I apply?
We currently have an on-going dropshipping program! Check out more details here or sign up here.
I want to order in bulk / wholesale. How do I request for a quote?
Click here and fill out the form. We'll respond to you as soon as we can.
How do I get the warranty for my item(s) extended?
We offer a 6-month warranty extension for most of our items. Click here and fill out the form or contact us for more details.
What are the payment methods accepted?
We accept all major credit cards, including MasterCard, Visa, and American Express. Depending on your location, you can also complete your purchase using Google Pay or Apple Pay. This also applies for wholesale / B2B orders. For more information about available payment options, feel free to contact us.
Does Gain Express offer a return for refund or exchange guarantee?
If you are not happy with your item, you may request a Return Merchandise Authorization (RMA) form within the period of return (20 days after item was received unless specified) and return the item for an exchange or refund depending on your situation and the type of item you purchased. Please refer to our Return, Refund & Warranty Policy for more details.
How can I track my item(s)?
You may track your package here, or click on the link in the shipping confirmation email we sent you.
I am having problems accessing the website. Some of the pages look weird. Am I using the right browser?
- Microsoft Internet Explorer Version 10 onwards.
Download the latest version of this browser here. - Mozilla Firefox Version 10 onwards.
Download the latest version of this browser here. - Google Chrome Version 12 onwards.
Download the latest version of this browser here.
We also recommend that you enable javascript and cookies on your browser.
