Job Openings

Gain Express Business Management is a company that caters to an international market. Our company is always looking for highly competent and talented individuals with a passion for excellence. If you have the dedication and interest in the field of alternative communications, send us your résumé!

Skills Required: competitive, strong english conversational skills (verbal & written), independent, with initiative, resourceful, driven, with effective problem-solving skills and analytical.

Job Responsibilities:
  • Professionally handle high volumes of incoming inquiries from customers (calls, emails, chats, social media, back office and other B2c/B2B channels)
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services
  • Upsell products
  • Maintain a balance between company policy and customer benefit in decision making
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
  • Follow up customer calls when necessary
  • Perform other duties or responsibilities as assigned

  • College Graduate of any course
  • Minimum of at least 6 months to 1 year of work experience in a contact center for customer service (English speaking account)
  • Positive, competitive, and driven team player who is open to learning
  • Displays initiative, and can work with minimum supervision
  • Ability to consistently produce quality work while in high stress situations
  • Analytical with effective negotiation and problem-solving skills
  • Analytical skills, in relation to determining best service that can be provided to customers improvement strategies around his/her overall responsibilities prioritizing workload and completion of multiple tasks in a predetermined time frame
  • Knows how to research on the internet; MS Word and Excel literate
  • Ability to establish rapport and can easily collaborate with others
  • Available to work flexible hours and overtime.
  • Willing to work in Quezon City

If you meet the requirements and are interested in applying for this position, please submit your résumé and cover letter to with the subject line Customer Service Representative.



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